Terms

The short version

• Use Moonbeam for your own family. Don't upload someone else's voice without their consent.
• Subscriptions renew monthly until you cancel. Cancel anytime from Settings.
• Per-story credits don't expire while your account is active.
• If your first story isn't magical, email us within 24 hours for a no-questions refund.
• You own your stories. We license a copy to host and narrate them for you.

Who can use Moonbeam

Moonbeam is intended for adults aged 13 and older (16+ in the EU/UK). Children may listen to the audio output, but accounts are created and managed by a parent or other adult caregiver. We don't knowingly collect personal information directly from children.

Acceptable use

You agree not to use Moonbeam to:

• Clone someone's voice without their explicit, informed consent.
• Impersonate a real person whose voice you don't have rights to.
• Generate content that is harmful, deceptive, hateful, or sexually explicit, especially anything involving minors.
• Bypass the rate limits or quotas of your plan, or attempt to abuse the free-tier credit.

We may suspend or terminate accounts that violate these rules without notice.

Billing & refunds

Subscriptions are billed in advance, monthly, in USD via Stripe. Per-story purchases are billed at checkout. Gift purchases are charged at checkout and the recipient redeems via the link we email them.

Refund policy: If your first story isn't a magical experience, email us within 24 hours of the charge and we'll refund every cent — no forms, no questions. For subsequent charges, we still take refund requests seriously and will look at the situation if you reach out within 7 days.

Cancelling a subscription stops future billing immediately. The current paid period stays active until its end date, then your account drops back to per-story (if you have credits) or free.

Service availability

We provide Moonbeam as-is, without warranty of uninterrupted availability. We rely on third-party services (Supabase, Stripe, Anthropic, ElevenLabs, Vercel, Resend) and an outage in any of them can affect Moonbeam. We'll communicate transparently about issues and reach out if a story you paid for couldn't be generated.

Contact

Questions about these terms or a refund request? Email juanserdiuk@juanserdiuk.com and we'll respond within a business day.